Return, Refund & Exchange Policy

Cancellation Policy

You may cancel your order within 12 hours of completing your purchase. After 12 hours, cancellations are no longer available as the order will already be in the production process. To request a cancellation, please email us immediately at [email protected] with your Order Number.

Returning Goods

We maintain a limited Return Policy. Because our items are made-to-order, we only accept returns for products that are defective due to our fault. Eligible conditions include:

Wrong size/capacity compared to your original order details.
Incorrect design or print differing significantly from the product page.
Damaged goods upon arrival (e.g., peeling print, tears, or broken items).
Wrong style received (e.g., receiving a scarf instead of socks).

IMPORTANT NOTE: Except in the cases listed above, we regret that we cannot accommodate returns or refunds for any other reason (such as a change of mind or incorrect sizing selected by the customer).

Return Process

If there is an issue with your order caused by our error, please email us at [email protected] within 30 days of delivery. In your “Return Request” email, you must include:

Your Order Number.
Clear photos showing the issue (defect, damage, or incorrect item).

Once we verify the issue, we will either send a free replacement or issue a full refund. In most cases, no return shipping of the defective item is required. Replacement processing takes 1–4 business days, and shipping follows standard transit times.

Refunds

If a refund is approved, it will be issued to your original payment method (e.g., Credit Card, PayPal). If that method is no longer valid, please contact support to arrange an alternative.

Approval/rejection confirmation will be sent via email after reviewing your provided photos/videos.
Approved refunds are processed by us within 1–5 business days.
Please note your bank or payment provider may take an additional 3–7 business days to post the funds to your account.

(Processing time is calculated in business days only. Refund requests received on weekends or holidays will begin processing on the next business day.)

Exchanges

Since our products are custom-made, we do not offer traditional exchanges. However, if the issue was caused by our error (wrong item, defect, or damage), we will handle it via our Return Process. You do not need to place a new order; we will provide a free replacement or a full refund based on the verified issue.